How do I initiate a warranty claim?

Fiberon decking and railing is protected by best-in-the-business warranties. However, if you ever need to initiate a warranty claim, please follow these simple steps:

  • Complete this form and have ready the following documentation:
    • Proof(s) of purchase, detailing lengths and quantities, from the retailer where the material was purchased. Please note: We CANNOT accept a contractor bill/invoice or credit card statement as proof of purchase.
    • Detailed photos of the material in question, including ones that show how the material was installed. Also, please include at least one photo taken from a distance that shows the entire deck project from the ground level up.

Your claim will be evaluated upon receipt of all the above requested information. Keep in mind that we may request additional information and/or photographs at a later date.

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