Frequently Asked Questions

FiberPRO™ is the most comprehensive professional customer support program in the decking industry that provides builders and contractors using Fiberon products with cost effective promotional, sales and advertising services.  FiberPRO can help you create and manage your own web site, access qualified leads delivered right to your desktop, order customized literature and marketing materials and share completed projects with your peers and potential customers.

Any Fiberon deck builder or contractor can sign up for FiberPRO. FiberPRO is for professionals only.

Sign up online here, it’s free and will only take a few minutes.

After a brief approval process, you will receive an email notification when the approval process is complete. Your license number is required for registration.

FiberPRO lets you set yourself apart from the competition and makes it easy to leave a lasting impression on potential customers.  FiberPRO utilizes a Web site builder, lead generator and custom marketing materials to help you attract more clients, manage your projects and build your reputation for delivering deck-enviable results.

You can create and start managing your own Web site by clicking here. Your account must be approved before activating.

You can choose from a variety of attractive, professional templates specially designed with builders in mind.  Add your own logo, images, projects, links and essential company information.  You can drive traffic with your own blog that you can regularly update with news, ideas and information.

You can spend as much or as little time as you’d like to keep your site up to date and visually appealing.

FiberPRO Lead Manager is an automated email based distribution system exclusive to FiberPRO.

Read this quick start guide for information about how to get started.

We put the names of Distributors, Retailers and Builders into the Lead Manager system.

Leads enter the automated system in two ways: directly through an online form located here, and through Fiberon when leads are received from print advertising, local events and trade shows.

We cannot guarantee a number of leads you will receive, but if you use the system effectively, you may be moved “to-the-front-of-the-line” to receive the first incoming leads.

When a lead is entered into the system, it automatically determines the nearest target recipient ("Fiberon representative").  Two emails  - one to the Fiberon rep and one to the Lead – are automatically created and delivered.  The lead will receive the name and contact information of the Fiberon representative. The Fiberon representative will receive a direct link to the Lead Manager Web site, where the lead contact information is located.

You can order here through our Web site. Marketing materials are exclusive to approved FiberPRO members.

The type of order, including size, will determine the delivery of marketing materials.  You will have the option to select different shipping methods. 

Yes, you can post one project or one hundred at the Contractor’s Gallery located here on our Web site. Once your project is posted, visitors who visit the Idea Gallery on the Fiberon web site will be given an opportunity to view and rate your work. Potential customers will be able to sort through projects by highest rated, recent and via geographic location.

It is a fun, interactive way to share and discuss your work as well as market to potential clients. 

Horizon decking with PermaTech™ Innovation is engineered to set a new industry standard for unequaled stain, scratch and mold resistance.  Groundbreaking technology sets this product apart, chemically bonding strong HDPE (High-density Polyethylene) and wood fiber with the most resilient surface material available for the ultimate in low maintenance outdoor product performance.  Horizon decking is as stylish as it is strong, designed for those who demand beauty and low maintenance durability.

PermaTech™ Innovation is a groundbreaking technology that chemically bonds strong HDPE (High-density Polyethylene) and wood fiber with the most resilient surface material available.

Horizon provides the ultimate in low maintenance performance with unequaled stain and scratch resistance.  Horizon is environmentally friendly, produced with recycled materials and is resistant to termites, mold and decay.  The splinter-free and slip resistant surfaces are backed by a 20-year limited warranty.

Horizon is available in four rich, fade resistant colors: sand, brick, bronze and slate.

With its unequalled stain and scratch resistance, Horizon decking requires extremely low maintenance and is also easy to clean without the need for special cleaners.

The color of the decking will lighten after installation but the base color tone of the product will remain for years.

Generally, wood composites do not absorb or retain paint and stain as well as natural wood.  Fiber Composites advises consumers to test application of paint or stain before applying.  The rich choice of colors available in Horizon decking also eliminates the need for paint or stain.

Heat retention is greater in composite decking than that of wood decking. Consumers should test the product in barefoot applications to ensure suitability.

Fiberon Horizon decking resists fading, splinters, termites, and decay, providing a deck surface that will remain beautiful for years to come.  Horizon’s PermaTech Innovation truly makes this product more durable than any on the market.

No. Thanks to PermaTech Innovation, Horizon Decking offers the ultimate in  durability, safety and low maintenance.

Horizon has identical grains on both sides of the board making both surfaces usable, creating less scrap that might accumulate from installation mistakes.

Horizon Boards come in 12’, 16’ and 20’ lengths (grooved for hidden fasteners or square edge for traditional installation), so contractors can cut fewer boards, creating less scrap per job.

Yes. Horizon Decking is complemented by Horizon railing, featuring a smooth low maintenance exterior that protects the railing from harmful sunlight, harsh winters and blazing summers.  For more on Horizon railing, click here.

Yes. Horizon decking has grooved (GV) boards that accept the Phantom Hidden Deck Fastener System.  Click here to learn more about these fastener.

Horizon decking accepts Phantom Hidden Deck Fasteners, which require 50 percent fewer fasteners than traditional decks so contractors can build a deck up to 30 percent faster.  Also, the variety of deck board lengths eliminates the need for cutting and trimming, saving time on the worksite.

Yes.  LEED points for recycled content and locally available materials are given where applicable.

Horizon contains over 50% recycled material and all Fiberon Products are made from locally sourced, recycled materials.  Over 31,000 tons of wood and plastics are also diverted from landfills and incinerators each year.  Products are produced in an energy efficient, virtually waste-free manufacturing process.

Fiberon products are available through distributors and nearly 500 retail outlets.  Click here to find a Fiberon contractor or distributor.

Yes.  Visit the Inspiration Gallery for more pictures of Horizon Decking.

Yes.  Use our Deck Designer tool located here.

Yes. We have a 20-year limited warranty on Horizon. See the warranty section of this website for more information.

Tropics Decking is a line of natural-looking composite decking designed to mirror the beauty and richness of exotic tropical wood.

Tropics Decking offers low maintenance with the added benefits of no splitting, warping, cupping or rotting. Tropics Decking has more varied colors injected into the wood so you have a composite deck with the natural variation found in real tropical wood.

Yes.  Tropics decking features a proprietary process that injects more varied colors into the wood that mimics rich rain forest woods.  Available in two species, Tropics Jatoba mimics rain forest woods like ipe, cambara and cumaru while Tropics Mahogany provides a look similar to natural mahogany, redwood or Brazilian cherry.

No messy, expensive sealants are needed to prevent graying. The initial color (darker than the final color) will lighten but not gray. The final color is very stable. The ‘graining’ colors resist fading better because Tropics Decking is high in pigmentation and has more UV protection than other boards. The Tropics color palette is designed with the end look in mind.

The color of the decking will lighten after installation but the base color tone of the product will remain for years to come.

Tropics Decking requires no staining or painting. Clean your deck twice each year to remove pollen, organic debris, dirt or stains. For dirt, grime and stains, please refer to our Care and Maintenance guidelines.

The color of the decking will lighten after installation, but the base color tone of the product will remain for years of service.

Generally, wood composites do not absorb or retain paint and stain as well as natural wood. Fiber Composites advises consumers to test application of paint or stain before applying.  The rich choice of colors available in Tropics Decking also eliminates the need for paint or stain.

Heat retention is greater in composite decking than that of wood decking.  Consumers should test the product in barefoot applications to ensure suitability.

Tropics Decking is made for outdoor living, resistant to weather extremes, splinters, termites and decay.

Tropics Decking is splinter resistant, but not listed as one of the scratch resistant products offered by Fiberon. Scratches will weather and may gradually disappear over time.

Just as wood-decking materials can get marred or gouged, the surface of Tropics can also be scratched. We recommend allowing normal wear marks to fade, as they will blend in with the weathered color.

Tropics has identical grains on both sides of the board making both surfaces usable, creating less cuts and waste.

Tropics boards come in 12’, 16’and 20’ lengths for 6” widths and 12’ and 16’ for 4” widths so contractors can cut fewer boards, creating less scrap per job. Accessories include matching 6” fascia.

Yes. Tropics decking is available with a variety of Fiberon railing products.  For more on Fiberon railing, click here.

Yes. Tropics decking has grooved (GV) boards that accept the Phantom Hidden Deck Fastener System.  Click here to learn more about these fasteners.

Tropics decking accepts Phantom Hidden Deck Fasteners, which require 50 percent fewer fasteners than traditional decks so contractors can build a deck up to 30 percent faster.  Also, the variety of deck board lengths eliminates the need for cutting and trimming, saving time on the worksite.

Yes.  LEED points for recycled content and locally available materials are given where applicable. Fiberon Products are made from locally sourced, recycled materials.  Over 31,000 tons of wood and plastics are also diverted from landfills and incinerators each year.  Products are produced in an energy efficient, virtually waste-free manufacturing process.  Fiberon products deliver long–term performance that requires no chemical preservatives, paint or stains that are common for wood decks, railing and fencing.  Plus, the fully reversible boards minimize product waste during installation.

Yes. LEED points for recycled content and locally available materials are given where applicable. Fiberon Products are made from locally sourced, recycled materials. Over 31,000 tons of wood and plastics are also diverted from landfills and incinerators each year. Products are produced in an energy efficient, virtually waste-free manufacturing process. Fiberon products deliver long–term performance that requires no chemical preservatives, paint or stains that are common for wood decks, railing and fencing. Plus, the fully reversible boards minimize product waste during installation.

Fiberon products are available through distributors and nearly 500 retail outlets. Click here to find a Fiberon contractor or distributor.

Fiberon materials are available to you for decking, railing or fencing installation.  Be sure to download our installation instructions.  Also check out the complete technical specifications, material properties and product dimensions for all Fiberon products.

Yes.  Visit the Inspiration Gallery for more pictures of Horizon Decking.

Yes.  Visit the Inspiration Gallery for more pictures of Horizon Decking.

Yes. We have a 20-year limited warranty on Tropics. See the warranty section of this website for more information.

Premium Grain Decking is standard composite decking enhanced with performance additives for long-term performance.

Premium Grain never requires painting or staining and it offers two distinctive grain patterns for design versatility. Premium Grain is also resistant to splitting, termites and decay and is backed by a 20-year limited warranty.

Premium Grain is available in four rich colors: Driftwood Grey, Western Redwood, Sandalwood, Tuscan Walnut.

No messy, expensive sealants are needed to prevent graying. The initial color (darker than the final color) will lighten but not gray. The final color is very stable.

Premium Grain Decking never needs staining or painting. Clean your deck twice each year to remove pollen, organic debris, dirt or stains. For dirt, grime and stains, please refer to our Care and Maintenance guidelines.

Generally, wood composites do not absorb or retain paint and stain as well as natural wood. Fiber Composites advises consumers to test application of paint or stain before applying.

Heat retention is greater in composite decking than that of wood decking. Consumers should test the product in barefoot applications to ensure suitability.

Premium Grain Decking is made for outdoor living, resistant to weather extremes, splinters, termites and decay.

Premium Grain decking is splinter resistant, but not listed as one of the scratch resistant products offered by Fiberon. Scratches will weather and may gradually disappear over time.

Just as wood-decking materials can get marred or gouged, the surface of Premium Grain can also be scratched. We recommend allowing normal wear marks to fade as they will blend in with the weathered color. If the brushed side of the deck board gets scratched, you can use a wire brush and brush in the same direction as the original grain. In doing so you will expose the non-weathered decking and so will experience a color difference. Replace severely damaged pieces.

Premium Grain boards come in 12’, 16’ and 20’ lengths so contractors can cut fewer boards, creating less scrap per job. Accessories include matching 12" fascia, 2X4, 2X2 and 4X4 post sleeves.

Premium Grain Decking has matching Professional rail and complementary Horizon rail kits. Click here for more information on Fiberon railing.

Yes.  LEED points for recycled content and locally available materials are given where applicable. Fiberon Products are made from locally sourced, recycled materials.  Over 31,000 tons of wood and plastics are also diverted from landfills and incinerators each year.  Products are produced in an energy efficient, virtually waste-free manufacturing process.  Fiberon products deliver long–term performance that requires no chemical preservatives, paint or stains that are common for wood decks, railing and fencing.  Plus, the fully reversible boards minimize product waste during installation.

Yes. LEED points for recycled content and locally available materials are given where applicable. Fiberon Products are made from locally sourced, recycled materials. Over 31,000 tons of wood and plastics are also diverted from landfills and incinerators each year. Products are produced in an energy efficient, virtually waste-free manufacturing process. Fiberon products deliver long–term performance that requires no chemical preservatives, paint or stains that are common for wood decks, railing and fencing.

Fiberon products are available through distributors and nearly 500 retail outlets. Click here to find a Fiberon contractor or distributor.

Fiberon materials are available to you for decking, railing or fencing installation. Be sure to download our installation instructions. Also check out the complete technical specifications, material properties and product dimensions for all Fiberon products.

Yes.  Visit the Inspiration Gallery for more pictures of Premium Grain Decking.

Yes.  Use our Deck Designer tool located here.

Yes. We have a 20-year limited warranty on Premium Grain. See the warranty section of this website for more information.

Professional Decking is standard composite decking enhanced with performance additives for long-term performance.

Professional is never needs painting or staining and is resistant to splinters, termites and decay. The reversible boards save on cuts and reduce waste.

Professional Decking is available in three rich colors: Cedar, Gray and Brown.

No messy, expensive sealants are needed to prevent graying. The initial color (darker than the final color) will lighten but not gray. The final color is very stable.

Professional Decking never needs staining or painting. Clean your deck twice each year to remove pollen, organic debris, dirt or stains. For dirt, grime and stains, please refer to our Care and Maintenance guidelines.

The color of the decking will lighten after installation, but the base color tone of the product will remain for years to come.

Generally, wood composites do not absorb or retain paint and stain as well as natural wood.  Fiber Composites advises consumers to test application of paint or stain before applying.

Heat retention is greater in composite decking than that of wood decking. Consumers should test the product in barefoot applications to ensure suitability.

Professional Decking is made for outdoor living, resistant to weather extremes, splinters, termites and decay.

Professional Decking is splinter resistant, but not listed as one of the scratch resistant products offered by Fiberon. Scratches will weather and may gradually disappear over time.

Just as wood-decking materials can get marred or gouged, the surface of Professional can also be scratched. We recommend allowing normal wear marks to fade, as they will blend in with the weathered color.

Professional boards come in 12’, 16’and 20’ lengths so contractors can cut fewer boards, creating less scrap per job. Accessories include matching 12” fascia, 2X4, 2X2 and 4X4 post sleeves.

Professional Decking has matching Professional rail and complementary Horizon rail kits. Click here for more information on Fiberon railing.

Yes. Professional Decking has grooved (GV) boards that accept the Phantom Hidden Deck Fastener System.  Click here to learn more about these fasteners.

Yes.  LEED points for recycled content and locally available materials are given where applicable. Fiberon Products are made from locally sourced, recycled materials.  Over 31,000 tons of wood and plastics are also diverted from landfills and incinerators each year.  Products are produced in an energy efficient, virtually waste-free manufacturing process.  Fiberon products deliver long–term performance that requires no chemical preservatives, paint or stains that are common for wood decks, railing and fencing.  Plus, the fully reversible boards minimize product waste during installation.

Yes. LEED points for recycled content and locally available materials are given where applicable. Fiberon Products are made from locally sourced, recycled materials. Over 31,000 tons of wood and plastics are also diverted from landfills and incinerators each year. Products are produced in an energy efficient, virtually waste-free manufacturing process. Fiberon products deliver long–term performance that requires no chemical preservatives, paint or stains that are common for wood decks, railing and fencing. Plus, the fully reversible boards minimize product waste during installation.

Fiberon products are available through distributors and nearly 500 retail outlets. Click here to find a Fiberon contractor or distributor.

Fiberon materials are available to you for decking, railing or fencing installation.  Be sure to download our installation instructions.  Also check out the complete technical specifications, material properties and product dimensions for all Fiberon products.

Yes.  Visit the Idea Gallery for more pictures of Professional Decking.

Yes.  Use our Deck Designer tool located here.

Yes. We have a 20-year limited warranty on Professional Decking. See the warranty section of this website for more information.