Fiberon FAQ's

Find answers to commonly asked composite decking, railing & fencing questions.

General
  • General FAQ's
    What are fascia and riser boards and how do I install them?

    Fascia and riser boards are thinner and wider versions of deck boards that serve as a non-structural covering for rim joists, stair risers, and stringers. They are sometimes referred to as “skirts” or “trim” boards.

    Because fascia and riser boards are thin, Fiberon recommends installing them using 2.5” #8 or #10 stainless steel or composite screws installed flush to the board surface. We do NOT recommend using Cortex face fasteners because there is simply not enough material available for the screw to be properly seated.

    Here are the steps to follow when installing fascia and risers:

    • Fascia: Install screws at a maximum 12-inch interval, with three screws across the face at each interval.
    • Risers: Install screws at a maximum of 12-inch interval, with two screws across the face at each interval.
    • In addition, when installing Paramount PVC fascia, apply a zigzag bead of high-quality exterior adhesive to the entire length of the back (the smooth side). Be sure the adhesive is applied within 2 inches of the edges and ends.
    • Do not overtighten screws. Buckling or cracking could result.
    • Do not install screws within 1.5” of board end or within 1” of board side as immediate or eventual cracking can result.
    • When installing in temperatures of 50°F (10°C) of higher, install with 1/8 inch (3mm) spacing between the edges and ends.
    • For temperatures below 50°F (10°C), install with 3/16 inch (5mm) spacing between edges and ends.
    How do I remove the label adhesive from my Fiberon deck Boards?

    When you remove the labels that come standard on our deck boards, there may be some adhesive left behind. We recommend WD40, denatured alcohol or PVC pipe cleaning liquid as the most effective means of removing this adhesive. Traditional deck cleaner or power washing may not remove the adhesive completely.

    I accidentally chipped a piece of my deck board. Is there a way to repair it?

    While Fiberon decking is resilient, some outside sources can damage it. Certain minor issues can be fixed with a brass bristle brush or heat gun. Or, since Horizon Decking is reversible, you may opt to remove the chipped board, flip it over, and re-install it.

    If you’re not sure what the best course of action is for your particular situation, we recommend contacting our Technical Services staff via email.

    What cleaner is best to use to keep my composite railing like new?

    To clean your composite railing and maintain its like-new appearance, we recommend using Fantastik®, Mr. Clean® Magic Erasers or DeckMax PVC Revitalizing Wipes.

    What can I use to melt ice and snow on my deck without damaging it?

    The best thing for removing ice and snow is a calcium chloride-based “ice-melt” or rock salt. If you’re unsure about what type of ice-melt you’re looking for, search for a product that has the phrases, “safe for concrete”, “safe for flagstone”, and “will not kill grass” in its description. Do not use ice melt with an added colorant. The dyes can stain your composite decking. Never use sand on Fiberon Decking. Sand abrasion can grind into the decking and permanently damage the surface.

    Can I get product samples?

    Yes, you can easily order samples of Fiberon decking, railing, fencing, and fastener material through the Fiberon online store. Viewing samples at home allows you to test the product quality, as well as match colors and styles before you buy. Most samples are just $5 and include free shipping.

    Do Fiberon deck boards meet California fire code requirements for WUI (wildland urban interface) zones?

    Fiberon offers both a PVC deck board and a capped composite deck board that have been tested and approved for use in Wildland Urban Interface (WUI) zones.

    Paramount PVC Decking meets the requirements of the CA SFM 12-7A-4, Part A and Part B, B Class Burning Brand, for use in all Wildland Urban Interface (WUI) zones. (Flame Spread Index 30 Class B with 3/16 in. edge-to-edge spacing).
    OFSM Listing Number: 8110-2045:0008

    Fiberon ProTect Advantage FR composite decking meets the requirements of the CA SFM 12-7A-4, Part A, for use in all WUI zones (Flame Spread Index Class C with a maximum of 3/16 in. edge-to-edge spacing).
    OFSM Listing Number: 8110-2045:0009

    These products were tested in accordance with the requirements defined in the 2010 California Building Code, Chapter 7A (CSFM 12-7A-4), Materials and Construction Methods for Exterior Wildfire Exposure - Decking.

    To search listings at the Office of the California State Fire Marshal, visit: http://osfm.fire.ca.gov/licensinglistings/licenselisting_bml_searchcotest.php

    How do I initiate a warranty claim?

    Fiberon decking and railing is protected by best-in-the-business warranties. However, if you ever need to initiate a warranty claim, please follow these simple steps:

    • Download the appropriate deck claim form or rail claim form, complete it, and then send it to our Consumer & Technical Services Department, along with the following documentation:
      • Proof(s) of purchase, detailing lengths and quantities, from the retailer where the material was purchased. Please note: We CANNOT accept a contractor bill/invoice or credit card statement as proof of purchase.
      • Detailed photos of the material in question, including ones that show how the material was installed. Also, please include at least one photo taken from a distance that shows the entire deck project from the ground level up.
    • Mail or email the claim form, proof(s) of purchase, and photographs to Fiberon. Due to the tight spam filters on our servers, please limit email sizes to 6MB or less per email; however, you may send as many emails as needed.

      Your claim will be evaluated upon receipt of all the above requested information. Keep in mind that we may request additional information and/or photographs at a later date.
    Can I power wash Fiberon Decking products?

    Skilled professionals may use a pressure washer with wide fan tips, at low pressures under 3,000 psi and at safe distances, 10" above deck. In the wrong hands, your composite deck could be damaged. Exercise extreme caution. Improper use could lead to damage of the surface, and void your warranty coverage.

    What makes Fiberon Decking and Railing safe for my home?

    Fiberon products are urea formaldehyde-free and manufactured without toxic chemicals. Products installed according to our manufacturer's instructions and local building codes provide sturdy decking and surrounds that do not splinter, crack or decay, protecting workers and users from potential injuries.

    How do Fiberon products produce less waste during installation?

    Fiberon products provide unique features that help contractors reduce waste by up to 15 percent per job. Grooved and square edge boards come in a variety of lengths so contractors will have to cut fewer boards to fit, creating less scrap. Boards that are reversible have usable surfaces on both sides. This reduces the number of cuts needed, thereby eliminating waste.

    Can I put Fiberon Decking over a concrete patio?

    Yes, you can put Fiberon decking over a concrete patio in two ways. One is a sleeper system that allows the joists to be installed directly on a solid sub-structure. For non-sleeper applications, make sure there is adequate ventilation and a minimum of 1.4” (4 cm) between the joists and the ground. See instruction requirements for each type of installation.

    Sleeper Installation

    Minimum joist height is 1.5 inches (4 cm), installed level, in direction of water runoff and directly to a solid sub-structure. Create adequate ventilation for the deck by widening side-to-side spacing between boards to ¼ inch (6 cm) with a maximum of 3/8 inch (9.5 mm) gap. The deck design must allow unrestricted air flow under the deck at the open joist ends for ventilation and drainage. Get sleeper installation tips. Read the blog article for more details

    Non-Sleeper Installation

    Make sure there is adequate and unobstructed air flow under 50% of the deck. Allow a minimum of 1.5 inches (4 cm) between bottom of joist and the ground. Water must be able to flow away from under the deck. Improve drainage or grade flat areas where standing water may gather. Do not install decking directly to an existing or solid surface. Get complete installation instructions.

    How much ventilation is required under a deck?

    It is very important that there be adequate and unobstructed air flow under the deck to prevent excessive water absorption. Improve drainage or grade flat areas where standing water may gather. For decks with limited ventilation, six inches of clear ventilation is required.

    Will heat from cooking grills or fire pits harm Fiberon Decking?

    Not usually, but some composites do stain from dripping grease. Place a vinyl-backed splatter guard mat underneath your grill.

    Fire features and fire pits are increasingly popular in outdoor living environments. Fire can damage many building products, including Fiberon decking. Improperly installed fire features and fire pits can cause damage to the surface of Fiberon decking via direct exposure to the flame or excessive radiated heat. Proper caution should be taken when designing, installing and using these features to ensure damage does not result.

    What if my decking gets scratched?

    In the same way that wood decking materials can get marred or gouged, the surface of composite decking can also be scratched. Horizon Decking and ProTect Advantage are the Fiberon products most resistant to scratches. If scratches do occur, we recommend allowing normal wear marks to disappear gradually.

    Will salt water hurt Fiberon products?

    Salt water splash has not been found to be detrimental.

    Are Fiberon products slippery when wet?

    Slip resistance testing under ASTM methods conducted by Fiberon on Fiberon manufactured capped decking products met or exceeded the recommendations of OSHA. An average of both dry and wet conditions was used in the testing evaluation and resulted in coefficient of friction (COF) averages of .50 or higher. All capped decking products manufactured by Fiberon have a micro-texture pattern in the surface embossing to increase slip resistance. Fiberon Paramount Decking has a high slip resistance when tested according to ASTM F 1679 with a dry/wet rating of .85/.82.

    Although there are specified ASTM methods of measuring slip resistance, there is currently no building code requirement for minimum slip resistance. Methods used to test the relationship of the foot to the surface material measure the slip resistance to lateral movement caused by contact between two surfaces. Slip-resistance tests that are correctly performed under different consensus standards may produce different results. Variables that affect slip resistance include, shoe tread, stride, speed of stride, debris on surface, amount of moisture present and weight.

    What is a multi-chromatic surface?

    Unlike other decking boards that use shadows from embossed or molded surfaces, Fiberon products are developed with a proprietary process that injects more vibrant hues into the board to create the rich, natural color variation found in real wood such as cedar, redwood, and ipe.

    Do Fiberon products require water sealing?

    No. Fiberon products require only periodic cleaning with soap and water. Deck sealants are not required or recommended.

    What is the significance of using HDPE to make Fiberon decking?

    High Density Polyethylene (HDPE) provides superior physical and mechanical performance as compared to mixed density resins. HDPE resins are typically found in more rigid products like drinking cups and food packaging. The use of HDPE results in a decking board that is stiffer, more durable and much harder than other decks made with inferior grades of plastic.

Decking
  • General Information
    How do I remove tree sap from my decking?

    Because tree sap is especially sticky, neither ordinary deck cleaners nor power washing will work. We recommend using WD40 to remove the sap. Be sure to follow all manufacturer’s instructions carefully. Please note that WD40 also is effective in removing the labels that are found on the boards when they arrive at the job site.

    How do I remove the label adhesive from my Fiberon deck Boards?

    When you remove the labels that come standard on our deck boards, there may be some adhesive left behind. We recommend WD40, denatured alcohol or PVC pipe cleaning liquid as the most effective means of removing this adhesive. Traditional deck cleaner or power washing may not remove the adhesive completely.

    I accidentally chipped a piece of my deck board. Is there a way to repair it?

    While Fiberon decking is resilient, some outside sources can damage it. Certain minor issues can be fixed with a brass bristle brush or heat gun. Or, since Horizon Decking is reversible, you may opt to remove the chipped board, flip it over, and re-install it.

    If you’re not sure what the best course of action is for your particular situation, we recommend contacting our Technical Services staff via email.

    How much gap should I leave for expansion or contraction when installing?

    As temperatures fluctuate, composite deck boards will naturally experience thermal expansion and contraction. That’s why the board ends should never be installed tight against one another. There should always be a slight gap. How much of a gap? That will depend upon air temperature at the time of installation (Read this to learn more).

    For areas that are subject to significant temperature swings, we recommend installing your deck boards using surface fasteners. First, ensure that the deck boards are aligned properly. Then, install a fastener in the middle of each board length to prevent shifting during thermal expansion and contraction.

    What can I use to melt ice and snow on my deck without damaging it?

    The best thing for removing ice and snow is a calcium chloride-based “ice-melt” or rock salt. If you’re unsure about what type of ice-melt you’re looking for, search for a product that has the phrases, “safe for concrete”, “safe for flagstone”, and “will not kill grass” in its description. Do not use ice melt with an added colorant. The dyes can stain your composite decking. Never use sand on Fiberon Decking. Sand abrasion can grind into the decking and permanently damage the surface.

  • Paramount
    How do I remove tree sap from my decking?

    Because tree sap is especially sticky, neither ordinary deck cleaners nor power washing will work. We recommend using WD40 to remove the sap. Be sure to follow all manufacturer’s instructions carefully. Please note that WD40 also is effective in removing the labels that are found on the boards when they arrive at the job site.

    How do I remove the label adhesive from my Fiberon deck Boards?

    When you remove the labels that come standard on our deck boards, there may be some adhesive left behind. We recommend WD40, denatured alcohol or PVC pipe cleaning liquid as the most effective means of removing this adhesive. Traditional deck cleaner or power washing may not remove the adhesive completely.

    Can I use hidden fasteners on Paramount decking?

    Paramount Decking is available in both square edge and grooved deck boards. The following are approved fastening systems for Paramount Decking, a capped cellular PVC deck board.

    Hidden Face Fastening and Face Fastening Installations – Square Edge Boards

    Fiberon Cortex Screws are the only approved hidden face fasteners recommended for Paramount decking. Fiberon Cortex screws are available in all colors of Paramount Decking. For non-hidden face fastener installations, approved surface fastening is accomplished with a minimum #8 x 2 ½” composite deck screw with an ACQ corrosion-resistant coating or stainless steel. For all face fastening installations, install perpendicular to the deck surface, not at an angle. Position screws no closer than 1/2" from board edges or board ends, using two screws in every joist.

    Hidden Fastening Installations – Grooved Boards

    Fiberon recommends the Tiger Claw TC-G® hidden fastener in combination with Fiberon Cortex Fasteners as the only approved system for installing hidden fasteners in grooved Fiberon Paramount deck boards.

    Tiger Claw TC-G Hidden Fasteners

    The TC-G side hidden fastener installed with an impact-driver creates a tighter connection to the joist, alleviating potential sound caused by the boards moving against the joist. Maximum residential joist spacing is 16” on-center for perpendicular-to-joist applications. With all side hidden fasteners, use a minimum of one Cortex surface hidden fastener positioned in the center of each board to mitigate potential sound and to ensure the boards stay positioned during normal thermal expansion and contraction of the deck boards.

    Other Considerations

    • Spacing the deck joists at 12’” on-center will increase stiffness and mitigate sound potential. Maximum residential joist spacing is 16” on-center for perpendicular-to-joist applications.
    • Self-adhesive Joist Tape: Regardless of the method of fastening, using self-adhesive joist tape will help reduce potential sound caused by boards moving against the joist, and is designed to protect the joists from premature weather-related deterioration.

    See the technical bulletin for installation instructions for Paramount grooved decking.

    Do Fiberon deck boards meet California fire code requirements for WUI (wildland urban interface) zones?

    Fiberon offers both a PVC deck board and a capped composite deck board that have been tested and approved for use in Wildland Urban Interface (WUI) zones.

    Paramount PVC Decking meets the requirements of the CA SFM 12-7A-4, Part A and Part B, B Class Burning Brand, for use in all Wildland Urban Interface (WUI) zones. (Flame Spread Index 30 Class B with 3/16 in. edge-to-edge spacing).
    OFSM Listing Number: 8110-2045:0008

    Fiberon ProTect Advantage FR composite decking meets the requirements of the CA SFM 12-7A-4, Part A, for use in all WUI zones (Flame Spread Index Class C with a maximum of 3/16 in. edge-to-edge spacing).
    OFSM Listing Number: 8110-2045:0009

    These products were tested in accordance with the requirements defined in the 2010 California Building Code, Chapter 7A (CSFM 12-7A-4), Materials and Construction Methods for Exterior Wildfire Exposure - Decking.

    To search listings at the Office of the California State Fire Marshal, visit: http://osfm.fire.ca.gov/licensinglistings/licenselisting_bml_searchcotest.php

    What types of welcome or grill mats are recommended for Paramount Decking?

    We recommend colorfast woven mats or polypropylene mats on Paramount Decking. Avoid the use of rubber, latex or vinyl products on Paramount Decking, as a reaction could occur resulting in discoloration under the rubber, latex or vinyl product.

    How do I clean Paramount decking?

    For general cleaning, use soap and water or mild household cleaners such as Simple Green, Krud Kutter Cleaner Degreaser. Follow the manufacturer's instructions and test in an inconspicuous area to make sure cleaner does not harm the decking surface.

  • Symmetry
    How do I remove tree sap from my decking?

    Because tree sap is especially sticky, neither ordinary deck cleaners nor power washing will work. We recommend using WD40 to remove the sap. Be sure to follow all manufacturer’s instructions carefully. Please note that WD40 also is effective in removing the labels that are found on the boards when they arrive at the job site.

    How do I remove the label adhesive from my Fiberon deck Boards?

    When you remove the labels that come standard on our deck boards, there may be some adhesive left behind. We recommend WD40, denatured alcohol or PVC pipe cleaning liquid as the most effective means of removing this adhesive. Traditional deck cleaner or power washing may not remove the adhesive completely.

    ​How does “micro-texturing” improve the look of Symmetry Decking?

    Micro-texturing adds a realistic wood grain feel and look, providing the character of straight and tight grain patterns of flat sawn hardwoods.

    ​How do I clean Symmetry Decking?

    For general cleaning, use soap and water or mild household cleaners.

    ​Why don’t I see a repeating pattern on Symmetry boards like I do with some other decking?

    Symmetry Decking is manufactured to have more random, natural graining than you’ll find with other deck boards. There are no visible repeats or easy-to-discern patterns.

  • Horizon
    How do I remove tree sap from my decking?

    Because tree sap is especially sticky, neither ordinary deck cleaners nor power washing will work. We recommend using WD40 to remove the sap. Be sure to follow all manufacturer’s instructions carefully. Please note that WD40 also is effective in removing the labels that are found on the boards when they arrive at the job site.

    How do I remove the label adhesive from my Fiberon deck Boards?

    When you remove the labels that come standard on our deck boards, there may be some adhesive left behind. We recommend WD40, denatured alcohol or PVC pipe cleaning liquid as the most effective means of removing this adhesive. Traditional deck cleaner or power washing may not remove the adhesive completely.

    I accidentally chipped a piece of my Horizon deck board. Can I repair it?

    While Fiberon decking is resilient, some outside sources can damage it. Certain minor issues can be fixed with a brass bristle brush or heat gun. Or, since Horizon Decking is reversible, you may opt to remove the chipped board, flip it over, and re-install it.

    If you’re not sure what the best course of action is for your particular situation, we recommend contacting our Technical Services staff via email. Please enclose a photo of the damaged board, along with a note explaining what happened. Our email address is [email protected]. We look forward to helping you.

    How do I clean Horizon Decking?

    For general cleaning, use soap and water or mild household cleaners.

    Is there a pattern repeat with Horizon Decking?

    There are four different grain patterns used with Horizon decking. The patterns are different on the front and back of the boards, giving each piece a more natural look. Both the grain patterns and the color streaking repeat every 70 feet.

  • ProTect Advantage
    How do I remove tree sap from my decking?

    Because tree sap is especially sticky, neither ordinary deck cleaners nor power washing will work. We recommend using WD40 to remove the sap. Be sure to follow all manufacturer’s instructions carefully. Please note that WD40 also is effective in removing the labels that are found on the boards when they arrive at the job site.

    How do I remove the label adhesive from my Fiberon deck Boards?

    When you remove the labels that come standard on our deck boards, there may be some adhesive left behind. We recommend WD40, denatured alcohol or PVC pipe cleaning liquid as the most effective means of removing this adhesive. Traditional deck cleaner or power washing may not remove the adhesive completely.

    Do Fiberon deck boards meet California fire code requirements for WUI (wildland urban interface) zones?

    Fiberon offers both a PVC deck board and a capped composite deck board that have been tested and approved for use in Wildland Urban Interface (WUI) zones.

    Paramount PVC Decking meets the requirements of the CA SFM 12-7A-4, Part A and Part B, B Class Burning Brand, for use in all Wildland Urban Interface (WUI) zones. (Flame Spread Index 30 Class B with 3/16 in. edge-to-edge spacing).
    OFSM Listing Number: 8110-2045:0008

    Fiberon ProTect Advantage FR composite decking meets the requirements of the CA SFM 12-7A-4, Part A, for use in all WUI zones (Flame Spread Index Class C with a maximum of 3/16 in. edge-to-edge spacing).
    OFSM Listing Number: 8110-2045:0009

    These products were tested in accordance with the requirements defined in the 2010 California Building Code, Chapter 7A (CSFM 12-7A-4), Materials and Construction Methods for Exterior Wildfire Exposure - Decking.

    To search listings at the Office of the California State Fire Marshal, visit: http://osfm.fire.ca.gov/licensinglistings/licenselisting_bml_searchcotest.php

    What is the difference between ProTect Advantage Decking and Horizon Decking?

    ProTect Advantage Decking is a covered on three sides with PermaTech and has more subtle color streaking versus the more dramatic color streaking of Horizon Decking. Horizon is covered with PermaTech on four sides and is a reversible board.

    How do I clean ProTect Advantage Decking?

    For general cleaning, use soap and water or mild household cleaners.

  • Sanctuary
    How do I remove tree sap from my decking?

    Because tree sap is especially sticky, neither ordinary deck cleaners nor power washing will work. We recommend using WD40 to remove the sap. Be sure to follow all manufacturer’s instructions carefully. Please note that WD40 also is effective in removing the labels that are found on the boards when they arrive at the job site.

    How do I remove the label adhesive from my Fiberon deck Boards?

    When you remove the labels that come standard on our deck boards, there may be some adhesive left behind. We recommend WD40, denatured alcohol or PVC pipe cleaning liquid as the most effective means of removing this adhesive. Traditional deck cleaner or power washing may not remove the adhesive completely.

    What is the difference between Sanctuary Decking and Horizon Decking?

    Both the colors and grain patterns are different. Plus, Sanctuary is a three-sided capped board, whereas Horizon is capped on four sides and is reversible.

    How do I clean Sanctuary Decking?

    For general cleaning, use soap and water or mild household cleaners.

  • Good Life
    How do I remove tree sap from my decking?

    Because tree sap is especially sticky, neither ordinary deck cleaners nor power washing will work. We recommend using WD40 to remove the sap. Be sure to follow all manufacturer’s instructions carefully. Please note that WD40 also is effective in removing the labels that are found on the boards when they arrive at the job site.

    How do I remove the label adhesive from my Fiberon deck Boards?

    When you remove the labels that come standard on our deck boards, there may be some adhesive left behind. We recommend WD40, denatured alcohol or PVC pipe cleaning liquid as the most effective means of removing this adhesive. Traditional deck cleaner or power washing may not remove the adhesive completely.

    What is the main difference between Good Life Decking and your other decking lines?

    Good Life is available in three popular solid colors, whereas the other decking lines offer multi-colored deck boards.

    How do I clean Good Life Decking?

    For general cleaning, use soap and water or mild household cleaners.

Composite Cladding
  • General Information
    Does Fiberon provide a complete rain screen system solution?

    Fiberon offers a durable composite cladding that provides an elegant wood-like façade for a rain screen application. Cladding is only one component within a rain screen system.

    Other elements include: weather-resistive barrier (rated for continuous UV exposure), furring material, and flashing at all penetration points and cladding transitions.

    Note that the air gap between the weather-resistive barrier and exterior cladding can be as narrow as 3/8.” This will still enable drainage and drying.

    Fiberon composite cladding is a smart choice for rain screen applications because it is easy to source, install, and maintain; does not absorb water readily; and is available in a wide range of rich wood tones, each with multi-tonal streaking and authentic grain patterns.

    Where can I find Fiberon cladding?

    Like all Fiberon products, the cladding is available through a wide network of Fiberon distributors and dealers. Use our “Where to Buy” tool to locate the Fiberon dealer nearest to you.

    Want to see a sample first? Here’s how to order.

    Why would I choose a decking product for a cladding application?

    Fiberon composite boards have been tested and trusted by contractors for years. They have been designed and manufactured to withstand the rigors of regular foot traffic without sacrificing appearance or performance, so you can feel confident when specifying them for cladding projects.

    Plus, unlike ordinary cladding options, Fiberon composite cladding won’t peel, split, crack, or rot. It’s dimensionally stable, easy to install, and deflects only negligible amounts of water – unlike brick or stucco, which absorb water quite readily.

    How do I install Fiberon cladding?

    Generally speaking, Fiberon cladding can be installed by workers on ladders. In most cases, there’s no need for scaffolding or other special arrangements. You can secure the planks using composite deck screws or, for a more upscale, flawless appearance, use Cortex hidden face-fastening screws with color-matched plugs. Screw in the Cortex fasteners; then, tap in the color-matched plug, available in all eight Fiberon cladding colors. See installation instructions

    What are the differences between Symmetry and Horizon?

    Both collections feature the same PermaTech cap layer for stain and fade resistance and durable composite construction; however, each has its own distinct look.

    Symmetry has a matte finish and subtle multi-tonal streaking. Offered in four earthy colors (Burnt Umber, Cinnabar, Graphite, and Warm Sienna), Symmetry delivers a rich, understated look. Horizon has a more traditional finish and dramatic multi-tonal streaking. Choose from Ipe, Rosewood, Castle Gray, and Tudor Brown.

    Is cladding a new product for Fiberon?

    No, cladding is a new application for our Symmetry and Horizon decking products, both recognized for their stunning wood-like aesthetics, lasting durability, and easy maintenance. Fiberon cladding gives architects and specifiers a beautiful, long-lasting design option that never needs re-painting, re-staining, or re-finishing – and that can mean significant savings on long-term maintenance costs.

Railing
  • General Information
    What cleaner is best to use to keep my composite railing like new?

    To clean your composite railing and maintain its like-new appearance, we recommend using Fantastik®, Mr. Clean® Magic Erasers or DeckMax PVC Revitalizing Wipes.

  • Symmetry
    Can I order Symmetry Railing online?

    Yes, you can order Symmetry Railing directly from our website. Shipping is free on all orders greater than $399, and the railing will be sent directly to your home or job site. Shop now.

    What baluster styles would work with Symmetry railing?

    Symmetry railing has matching solid, beveled-edge, square balusters and black aluminum balusters.

    Can I paint Symmetry Railing?

    You can paint Symmetry railing; however, the durable PVC finish enables the railing to withstand the elements without ever needing paint. If you do decide to paint your railing, consult a paint specialist to ensure the proper paint is used.

  • Horizon
    Can I order Horizon Railing online?

    Yes, you can order Horizon Railing directly from our website. Shipping is free on all orders greater than $399, and the railing will be sent directly to your home or job site. Shop now

    Can I paint Horizon railing?

    You can paint Horizon railing; however, the durable PVC finish enables the railing to withstand the elements without ever needing paint.

    If you do decide to paint your railing, consult a paint specialist to ensure the proper paint is used.

    How do I clean Horizon Railing?

    Use soap and water or mild household cleaners to clean your Horizon Railing.

  • Clear Vision System
    How do I clean the ClearVisionSystem panels?

    Use soap and water or mild household cleaners with a soft cloth to prevent scratching.

Deck Fasteners
  • Hidden Deck Fasteners
    Can Fiberon Phantom Hidden Deck Fasteners be used with decking other than Fiberon?

    Phantom Fasteners are for use with most composite decking products. Non-grooved composite decking boards can be grooved** with a slot cutting bit to accommodate the Phantom Fastener. Recommended bits are:

    • UFO, PN: The Groover
    • Woodstock International, PN: DC1098
    • Bosch, PN: 85530M
    • Sears, PN: SPM215190769
    • Sears, PN: SPM215190779
    • Grizzly Industrial, PN: C1098

    **Cutting grooves or slots into deck boards may void the manufacturer's warranty. Fiberon does not warrant or guarantee your warranty will remain valid.

Fencing
  • General Information
    Can Fiberon deck boards or fence pickets be stained or painted?

    Fiberon decking and fencing is made from long-lasting, low-maintenance composite materials that never need staining or painting. In fact, paints and stains do not perform well on these durable surfaces. They will tend to peel off unevenly and require frequent touch-ups or reapplication.

    How do I remove mold/mildew/algae from the fencing?

    We recommend 30 Seconds Outdoor Cleaner (www.30secondscleaners.com) to remove mold/mildew/algae.

    How do I make 22- and 45-degree turns?

    These turns cannot be made off of one post. If an angle turn is required, an additional post must be installed at the angle required.

    Will the rail brackets adequately support the weight of the fence?

    Yes, if the material is installed according to instructions in 6' sections.

    If I use my own wood rails, can I make the fence 8-feet wide?

    No, the composite pickets are too heavy for an 8' span.

    What is the fire rating of Fiberon Fencing?

    The material does not require a fire rating and has not been fire rated.

    Will Fiberon Fencing fade and if so, how much?

    The material will typically experience up to a 10% color change with oxidation of the wood fibers after installation and exposure to UV, but once that occurs, the color remains the same long- term. This percentage can fluctuate due to varying environmental factors.

    Can the fencing be used to corral livestock?

    No, the material is designed for decorative enclosure, privacy, or boundary marking and is not structurally rated.

    What is considered the front side and what is considered the backside of the fence?

    Typically the rails will face the inside of the yard, considered to be the backside of the fence.

    What are the minimum and maximum temperature ranges in which the fencing can be installed?

    The material should be installed when the temperature is above 40 degrees Fahrenheit (4.4 degrees Celsius).

    How well does Fiberon Fencing perform in salty and high humidity environments?

    The spacing between the pickets and rail ends should be increased in high humidity environments. Also, marine grade or coated staples and screws should be used.

    How much expansion can I expect from the product?

    This is dependent on individual environmental factors such as rain and sun. Composite materials do experience thermal expansion and contraction as well as slight moisture absorption.

    Is the fencing not just termite, but insect resistant?

    No, the material is not rated to be insect resistant.

    How do I repair screw or staple holes in the fencing?

    While you can fill screw and staple holes with exterior putty/silicone, there is not a permanent repair.

    Is the fencing non-toxic?

    The material does not include any toxic chemicals.

    Is it OK to run a decorative piece along the top of the pickets?

    It is not recommended to add anything to a fence section that will add weight to the fence.

    Can the panels be cut down to make them less wide?

    Yes.

    Can something be run under the pickets to keep animals in or out?

    Screening can be run under the pickets, but must be secured to the posts only.

    Can I order the fencing directly from Fiberon?

    No, we do not sell direct. Fencing must be acquired from an authorized retailer.

    Fiberon Fencing is also available at Lowe's stores under the Fiberon WoodShades brand. Visit http://www.fiberonwoodshades.com/ for more information.

  • Pickets
    Is it OK to run a decorative piece along the top of the pickets?

    It is not recommended to add anything to a fence section that will add weight to the fence.

    Can the pickets be attached to metal rails?

    Pre-drill holes three times the shank diameter of the fastener or slightly smaller than the fastener head for middle and lower securing points. Slats should not rattle, but still be allowed proper movement once installed.

    What are the minimum and maximum size staples that can be used to attach the pickets?

    Staples should be between ¼" to ½" in crown, and between 1 ½" to 2" in length.

    Can silicone adhesive be used behind the pickets when stapling them to the rails?

    No, adhesives do not hold long-term.

    Can the pickets be installed horizontally?

    No. The pickets are designed to hang, installing horizontally would result in bowing of the material.

    How do I repair a picket that has broken off?

    A broken picket cannot be repaired, it must be replaced.

    How much do the pickets weigh?

    The Gothic pickets are 2.2 lbs., the Dog Ear pickets are 5.4 lbs., and the Square Top pickets are 7.4 lbs. each.

    How much space is between the pickets on the pre-built panels?

    The Gothic pickets are spaced at 2 3/8" apart on the pre-built panels.

    Can the panels be cut down to make them less wide?

    Yes.

    How do I replace a picket?

    Pickets installed with staples can be pried away from the rails using a putty knife or other flat object inserted between the picket and the cross rail. A new picket is then stapled in its place.

    Can I attach the pickets with screws or nails?

    Neither is approved fastening methods for the pickets.

    Can I put pickets on both sides of the fence when installing a traditional privacy or board on board fence?

    No, composite materials are too heavy to install privacy style or board on board on both sides of the fence. Only shadowbox method can be used if pickets are desired on both sides of the cross rails.

    Can the longer and wider 4 5/8" or 6 1/2" pickets be used with the shorter 64" posts?

    No, the 64" posts are only 3 ½" square so they will not support the weight of either of these pickets.

    Can the pickets be painted?

    Paint will not adhere long-term to the pickets, so it is not recommended.

    Can the pickets be cut, and if so, what do I use to cut them?

    Yes, the pickets can be cut using a minimum 32 tooth carbide-tipped saw blade.

    Can the pickets be installed touching the ground?

    No, they must be spaced at least 2" above grade to allow for expansion and to prevent the weight from causing the pickets to curl or buckle. Pickets installed on a gate must be a minimum of 4" above ground for these reasons as well as to clear grade when opened.

    Can I place the pickets side by side without any gapping?

    No, pickets will expand and contract with heat and cold so a minimum 3/16" gap is required between pickets.

  • Posts
    What type of wood is in the Fiberon fence post insert?

    Fiberon fence posts comprise a long-lasting, low-maintenance composite sleeve placed over a 4 inch x 4 inch wood insert. We use Port Orford Cedar (POC), the strongest cedar in the world, for our inserts. Unlike most wood species, POC is naturally resistant to weather, rot, and insects. Plus, POC does not require the use of chemical preservatives, making it an appropriate choice for an eco-minded company like Fiberon.

    To learn more about Fiberon’s commitment to sustainable manufacturing, read this.

    Can I substitute metal for the wood core?

    We do offer a metal-sleeved post by special order, but the solid wood insert is strong enough that it should not be necessary.

    Do caps come with the posts?

    Yes, the cap is attached.

    Do the posts already come with a wood core?

    Yes, the posts are ready to install in the ground.

    How do I replace a post in the middle of the fence?

    The fencing on both sides of the post must be unattached from the post. If possible, the post needs to be cut at ground level, then the concrete, and the buried part of the post must be dug out. Once the gravel level has been confirmed, place the new post and secure with new concrete.

    Can I install the posts on a deck using a surface mount?

    No. Due to the weight of the fencing and wind velocity, the post requires being buried a minimum of 24".

    Why doesn't the composite completely cover the 96" fence posts?

    24" of the post is installed in the ground, so it is not necessary to extend the composite all the way to the bottom as it is not visible or exposed.

    What is the best method of installing posts in extremely sandy soil?

    Follow the recommendations for gravel in the bottom of the post holes to ensure that posts do not sink over time.

    How do I remove and reattach the caps?

    The caps can have the staples that hold them in place removed, and then be re-stapled to reattach.

    Can the wood be removed from the composite sleeve?

    The sleeve can be removed by removing the staples at the bottom of the sleeve and sliding the insert out.

    Can the posts be used for structural support?

    No.

    Do I need to apply any type of sealer to the exposed wood on the 96" posts before setting them in the ground?

    No sealer is required.

    How do I attach the posts to existing concrete?

    The posts cannot be surface mounted; they must be buried in the ground to provide stability.

    Can the longer and wider 4 5/8" or 6 1/2" pickets be used with the shorter 64" posts?

    No, the 64" posts are only 3 ½" square so they will not support the weight of either of these pickets.

    Do the fence posts already come with a wood core?

    Yes, the posts are ready to install in the ground.

  • Cross Rails & Brackets
    Do the rails butt tight or need a gap for expansion?

    The rails should be gapped ¼" between when installed by face mounting to the posts.

    Do the rails already have wood inside them?

    Yes, the rails are ready to install.

    How do I replace a cross rail?

    All pickets need to be removed from the section needing the rail replacement. If the rail is face mounted, remove the picket covering the seam and unscrew the rail from the posts. If the rail is mounted with brackets, remove the screws from the rail and lift it out of the bracket. Once the rail has been replaced, reattach pickets.

    Will the rail brackets adequately support the weight of the fence?

    Yes, if the material is installed according to instructions in 6' sections.

    Is it possible to splice two rails together to make a longer fence?

    No.

    If I use my own wood rails, can I make the fence 8-feet wide?

    No, the composite pickets are too heavy for an 8' span.

    Do I need to pre-drill the screw holes to attach the brackets?

    Yes.

    Do the rails twist or warp?

    Not if properly installed.

  • Gates
    Do the hinges come with the gate frame kit?

    Yes.

    When installing a Gothic gate, can I use a 64" post as long as I bolt all the way through the post?

    We provide instructions on how to fabricate a gate from the rails in the installation instructions.

    Can pickets go on both sides of the gate frame?

    No, the composite materials are too heavy.

    Can I substitute a different style of latch and not void the warranty?

    Yes, if the latch does not alter the frame. However, the latch will not be warranted.

    Is there a gate frame for the Gothic/Ranch style of fencing?

    No, we provide instructions on how to fabricate a gate from the rails in the installation instructions.

    How do I remove rust from my gate frame?

    Use rust neutralizer and then paint with a rust preventative paint.

    Can the gate frame be cut?

    No.